Lhaine Nunes is our Personal Insurance Service Specialist, dedicated to delivering responsive, accurate, and thoughtful support to our personal lines clients. She plays a key role in ensuring our clients feel taken care of at every stage of their policy—whether they are starting new coverage, making changes, or navigating questions about their protection.
In her role, Lhaine assists with:
- Personal auto, home, renters, and umbrella policy servicing
- Endorsements and coverage changes
- ID card requests and policy document processing
- Billing inquiries and payment assistance
- Policy reviews and coverage clarification
- Renewal follow-up and remarketing support
- Claims reporting guidance and follow-up coordination
- Coverage comparisons and proposal preparation support
- Application completion and carrier submissions
- Mortgagee updates and proof of insurance requests
- Client communication and follow-up tracking
Lhaine’s extensive experience in the BPO and customer service industry has equipped her with exceptional communication skills, attention to detail, and the ability to manage high volumes of requests without sacrificing quality. She understands the importance of empathy, especially in personal insurance where policies directly impact families and homes. Her structured approach ensures nothing slips through the cracks, and her responsiveness builds confidence with every client interaction.
What truly sets Lhaine apart is her reliability and positive attitude. She is solutions-driven, patient, and consistently professional—qualities that make her both a vital team member and someone clients can trust. Internally, she strengthens workflow efficiency; externally, she enhances the client experience.
Lhaine is not just a service specialist—she is a trusted resource for our clients and a valued contributor to our team’s success.
Providing customized insurance solutions to individuals, families, businesses, and commercial trucking operations throughout all of Nevada, Utah, California, Oregon, Arizona, Tennessee, and Missouri.
