Clem Luzon serves as our Commercial Service Specialist, playing a critical role in supporting our commercial clients and ensuring smooth, efficient service across every stage of the policy lifecycle. With a strong background in BPO and customer service, Clem brings professionalism, structure, and a client-first mindset to everything she does.
In her role, Clem assists with:
- Commercial policy servicing and endorsements
- Certificate of insurance (COI) requests and tracking
- Evidence of insurance and additional insured requests
- Policy changes and coverage updates
- Renewal preparation and remarketing support
- Audits and audit documentation follow-up
- Application completion and carrier submissions
- Billing inquiries and payment coordination
- Claims reporting and follow-up
- Policy review support and documentation management
- Compliance tracking and contract requirement reviews
- Communication coordination between clients, carriers, and producers
Clem’s years of experience in the BPO industry have shaped her into an exceptionally organized, detail-oriented professional who thrives in fast-paced environments. She understands the importance of responsiveness, documentation accuracy, and proactive communication—qualities that are essential in commercial insurance servicing. Her background in customer service ensures that every client interaction is handled with patience, clarity, and professionalism.
Beyond her technical skills, Clem is someone the team can rely on. She is consistent, trustworthy, and solutions-focused. Clients appreciate her follow-through, and colleagues value her collaborative spirit and positive attitude. She not only supports the operational side of the business but strengthens the overall client experience.
Clem is a vital member of our team, helping us deliver dependable service while building lasting relationships rooted in trust and excellence.
Providing customized insurance solutions to individuals, families, businesses, and commercial trucking operations throughout all of Nevada, Utah, California, Oregon, Arizona, Tennessee, and Missouri.
